I have successfully activated my new KT200ii device, but I'm encountering a problem when accessing the software. Despite activation, the software fails to recognize the firmware, resulting in all options appearing grayed out. Even after thoroughly checking all the pins with support assistance, the issue persists.
1. Software Installation Issue:
It's possible that the software installation wasn't completed successfully. To resolve this, please follow these installation guides:
For offline workstation setup, watch this tutorial:
For online installation, refer to this video:
2. Hardware Check - Encryption Chip:
Open the PCB board of the KT200ii and inspect the encryption chip. It might require tightening. For guidance on how to tighten the chip, please refer to the provided image. It's recommended to use a specific tool for holding the chip securely. If this doesn't resolve the issue, consider desoldering the chip.
For further assistance or any queries, feel free to reach out to Oliver via WhatsApp at +8618205996549.